Guess I've reached a point, where im pissed for too long, till i can no long blog in a fashion fit to describe my exact feelings. I took my time to calm down, do some rational thinking, sort out my thoughts, came to a conclusion, and took action (staying indifferent IS an action). The popular (and by far most ineffective) way of doin things would be to Take immediate action. Im glad i didnt. However That doesnt mean i wont.

So ive heard that the seating arrangement would be changed at work. Like i give a damn. Work's just Work. Morover, where can they shift me to!? Behind the supervisors? NO WAY that's gonna happen. Right? Obviously, i thought wrong.

When i saw the seating arangement, i thought i read it the wrong way. I was sitting back to back towards the supervisors. Not like its anything bad, since ive got direct "help" out there.. but here's my rational for being cheesed off.

1. I hate being scrutinized
1. I hate the feeling that someone of authority is listening to every word i say.
1. I happen to hit my calls per hour, by MORE than what is expected
1. I do not take unnecessary toilet breaks. and my adherence is by far one of the highest.
1. I believe i do not need EXCESSIVE help.
1. I've got faith in my own Customer handling skills
1. I think i am a good worker who deserves to work independently
1. I dont even talk or gossip during office hours!! Im FUckin quiet and i just do my job damn it!
(It's all 1.s cuz i think they're all equally IMPORTANT)

To sum it all, (i dont quite care what others think), i think im doing a good job at work. No doubt i do curse n swear after i hang up the phone, I believe i have been performing to (almost) the best of my ability. There's room for improvement, but my conscience is clear that i have been trying hard. So WHY in the world am i being shifted to a "work space" that is supposedly meant for people who needs more "assistance"?? (no hard feelings as this is merely a deduction at my end).

I do NOT need any form of recognition. and my highest satisfaction comes from the 26th of each month when the pay comes in. On the other hand, shifting me there is somewhat degradatory. AND at the same time reflecting the lack of acknowledgement for my performance.
Layman: So you shift me there cuz u think i produce shit work? I try my best and you do this to me!? No? if not why the fuck so!?

Oh, you know what? I so happen be undertaking a bachelor in business MANAGEMENT, and degree holders are supposedly trained for a managerial role in the workforce. I just might know what the "managers" would say in response to any of such comments.

=Dont you idiots use any of it against me, i HAVE my rights to WRITE.=
*ahem*
"The seating RE (due to the excessive number of times it happens)-arrangent was discussed among all the supervisors, and we decided that it was best for development of individuals as well as to boost efficiency at the cluster level. In no way is one position "better" than another, because at the end of the day, everyone is still doing their own job of handling customers which is what you are employed for. NOT to chit chat.. This arrangement was designed to ensure that adequate assistance was available for newcomers (supposedly inexperienced), and to facilitate the buddy system".

Ohhh.. what a nice piece explanation. Not like any explanation was to(or would be) given, infact, i dont quite care. When u are in a hierarchy which puts you higher than others, your words count, your words has value, basically in layman "william" term, it means: "You win, I lan lan".

Here's my "1 cents" worth of what an EFFECTIVE MANAGER should be. Its rather "reportish", so skip it if u lack the brains/language. or Feel bored.

Ok, to give them a lil credit, i do know its hard to arrange a seating arrangement, and at one point of time, SOMEONE is bound to be a little unhappy.

Val's very lose definition of a manager is someone who works in the organization THROUGH people and WITH people. Managers i work with perform programmed decision making, where guidelines and rules are stated out leaving them (unfortunately) with a higher level of atonomity for nitty gritty unimportant issues.

Their job comprises of making sure operational goals are met, at the same time, ensuring that the company is profitable in the long run. A call center is also known as a COST center, so we basically skip the profitability part, and just aim at earning goodwill from our customers.

Speaking of working THROUGH and WITH people. An effective leader should not only have their GOALS in mind. There should be a good mix of "work based communication", as well as "social based communication".

As lower level managers, the span of control is wider due to the generic job scope of their under-charge. Hence, a manager must understand what motivates employees as a whole and and what perks them individually! It is preached that different customers require different handling skills. This applies to HUMAN in general. Different people react differently to things, we do not even treat our pets indifferently. Geddit.

We exist in a society of constrains, and managers are met with constrains as well. It is weighing the pros and cons, and devising a strategy which would balance out operational needs, and human psychological requirements. Ensuring that morale is kept at an equilibrium in both the long and short run. Or it may result in an even HIGHER turnover rate.

To put it blatantly, do you think that by changing the seating arrangement, the efficiency would increase? Here's how efficiency would "increase".

1.More personal emails would be spent.
2.More toilet time taken
3.perhaps even paper aeroplanes in mid air, just to convey msgs.

Anyone would know that SPEAKING is by far the most convenient AND EFFECTIVE way of putting a point accross. Be it coffee shop tallk, or Official black n white communication.

Hello, It isnt as if our targets are not met, my point being, UNDERSTAND your environment before you implement any change.

Lemme see, Ive resigned to my fate as being at the lowest level in the organiztion. (FOR NOW). One that is not entittled to any goal setting, nor decision making. My empowerment lies at the meagre waiver which i can ocassionally provide, WITH a relavant explanation. My best Answer? im providing GOODWILL. hah. SO, i shall just sit there, do my job. Remain silent. We'd see how things goes. We'd see what's the entire "environment" gonna be like. When i do NOTICE anything notable, i shall Jot it down IN MY BLOG, so ONE DAY when i am in any form of authority, i shall NOT make the same mistake.

Lesson of the day: DO NOT underestimate the importance of employee satisfaction. Especially when the job is pertaining to a front line role involving tip top morale level.

Side note:
i almost spent my time typing a resignation letter, and placing it on their table. I mean.. FUCK IT MAN! who am i kiddin. i can bloody hell find a job elsewhere, and i if i must say, i do NOT need to work if i CHOOSE not to!

However.. val's sick n tired of being a quitter. No matter how things are, i shall continue to work to the best of my ability. Lessons as such make me learn and understand WHY and WHAT SHOULD and SHOULD not be done.. as well as the considerations that should have been involved.

ALWAYS identify the leader of the pack. ALWAYS use influence, and never authority...

By the way. Blogs are afterall outlets for emotional relief. If reading this is gona make you gossip, like how bitchy joe, taiyo, michelle, fookin, xinyu, and all those BAsociety members are, Go ahead. If you hold me liable for my words. It only shows what a stinking perverted stalker you are. and you're dumb enough to believe what i say in my blog. *ne neh ni booBoo!*. Checking me out is bad enough. Checking me out and letting people know u check me out is WORST.

oh... i wont quit larrr.... where am i gona get $$ for shopping!? hehehehehehe.. Feelin betta after ranting. or like key n prisc say.. I WHINE TOO MUCH.. BUT!!! tis time its relavant ok!?

Nuff said. Im back to work tomorrow. Life goes on. bleaHhh