why i love my work

ive always been nagging bout how my work sucks, how the customers suck, how the management can at times be as unfeeling at times etc.

When i went back to work after a long break of 2 weeks yesterday.. I realize that i missed that place. I miss my job. To be honest, i kinda love this job too. There's a satisfaction i get out of this job that began growing since i dont know when...

i love speaking in perfect ang moh Engggrrrish.. in singaporean uncle english... in China-Chinese... in Auntie chinese... in Bangalesh English.. in act smart yuppies english.. I love conveying a message, a knowlege, a known fact to an unknown person. helping them save $$, or simply enjoy the benefits which they've been paying for.

Of course... i love the company ive got there, the cluster mates, ordering of food, bitching bout customers.. (who doesnt!?)..

i love knowing id get a Fat (part timer's perspective) pay cheque everymonth, and having enough to spent and give lil treats to loved ones...

i love the fact that customers appreciate my service and get their problems solved. Embeding a thought in the customer's mind that "sunshine co" gives good customer service. Because I, VALERIE CHNG made a difference! wahahahaa.. (tho they always think my name's sally.. n i dun know why)

i love helping them to the end, offering more than what the norms would usually provide, by using my knowledge to go around some hard and fast rules set by the management, letting consumers get wat they deserve, and show that we are compassionate too! so that when they call the other 2 telco, they can boast that "sunshine co can! why u canot!!??" the reason why customers are doing this 2 us now is because someone elsewhere did a special something for them, which we couldnt match up to... Exceeding customer's expectations by giving them a lil "happy new year to you, may u have a great year ahead" just brings everione a smile doesnt it!? and when i tell those roaming customers "have a great holiday!" they say "YOU TOO!" (tho im in the office hahaa..) but i DID have a good holiday in germs!

i love doing things for the customer, an angry n frustrated customer... because he was inadequately served by us previously.. and i, (i admit i "teh" abit) am able to appease him/her... by offering a truce, and some bait to lure them.. making them smile a lil... suffer from lower blood pressure, and stay with our co!

No doubt i will have to resign soon... (i know i have to.. its just a matter of when).... its no longer just about the $$$$. its about an intangible attachment i have to the company and everything else that comes with it. (lousy food included) i wont hack work and chit chat all day. Id work just as usual contributing... cuz im paid.. hahah.... ive seen many come and go... i cant believe its my turn soon. May i work just 3-4days a week, so i can have more time 2 do other stuff??

i love coming in 1st this time round in the whole call center with 0.0% bottom box ratings!!! of the so many so many colleagues.. im 1st... im 1st... im 1st! YAY!!!! maybe im just lucky. Maybe i really really do put in alot of effort when i want to? maybe i really really feel that this job made a change in my life?? i wana make a change too to the company too! one is never too small to make a difference. every happy customer is a change ive made... its a contribution ive dedicated to the comapny.

thank you for making the past 1.5 yrs a dreadfully tiring one... and yet providing me with enough $$$ to be self reliant.